FAQs

1. How to order?

You can easily order on our website by selecting the desired product, choosing the size and color, then clicking the “Add to Cart” button. Then, you just need to follow the instructions to complete the payment process.

2. Can I cancel my order?

Within 24 hours from when you place your order. If you have a request, please contact us as soon as possible so we can resolve it promptly.

3. Can I return the product if I am not satisfied?

Yes, Products no more than 30 days from the date you receive the goods from us

The product is unused, unwashed and undamaged.

Has labels, packaging and purchase invoice

Products and accompanying gifts (if any).

4. How long will it take to receive my order?

Standard shipping time is about 7 – 15 days. However, due to objective factors such as weather, natural disasters, and legal procedures, your order may arrive later, please wait.

Also note that we are not responsible for shipping companies, their package delivery speed or any changes or decisions they make.

5. How long does it take to process an order?

Normally, After you confirm your order, we will prepare the goods within 1–3 days before the goods are shipped.

6. Do I have to pay for shipping?

$6.99 for all orders.

7. What if the order is delivered damaged?

Unfortunately your order was lost or damaged, we are very sorry for this. Please contact us at email address, we will try to help you to the best of our ability.

8. What payment methods do you accept?

Payment methods at vincenza.store: Payoneer, paypal.

Contact us:

Email: [email protected]

Phone: +1 896 098 5675

Address business: 452 W 28th Pl, Chicago, IL 60616, US

Time: 8:00AM – 6:00PM Monday to Satuday